Privacy
Last updated 10 October 2026
Preview: the company number, office and email here are placeholders.
This explains what Prillo keeps about you, why, and what you can do about it. Prillo is a trading name of Reliable Services Group Limited, registered in England and Wales, company number 00000000. Registered office: 1 Example Street, London EC1A 1AA. We decide how your information is used, so we’re responsible for it under UK data protection law.
What we keep
- Your account: name, email address and sign-in details.
- Your projects and quotes: answers, specifications, documents, photos, prices, messages, payment records and anything else you add.
- For builders: your business details, rates, terms, team and documents.
- Messages you send us through Get in touch, and the email address you give for a reply.
- Basic records of how the service runs, such as sign-ins and errors, to keep it working.
Why we use it
- To run the service you signed up for (our contract with you).
- To keep Prillo secure and working, and to answer your messages (our legitimate interests).
- To meet legal duties, such as keeping business and tax records.
We don’t sell your information, and we don’t use it for advertising.
Who sees it
- The people you share with: the builders you ask to quote, the homeowner you quote for, and people you add to a project.
- Companies that run parts of Prillo for us, under contract: our database and sign-in provider (Supabase), our server host (Hostinger), our email service when we send email for you, and OpenAI only when you ask Prillo to draft a specification from your notes.
- Anyone the law requires us to tell.
Some of these providers may handle data outside the UK. Where they do, we rely on the safeguards UK law allows, such as approved contract terms.
How long we keep it
While your account is open. When you close it, we delete your information within 90 days, except what we must keep by law (such as financial records, kept for up to 6 years). Records you shared with someone else, such as a quote you sent, stay in their account.
Your rights
You can ask for a copy of your information, to correct it, to delete it, to limit how we use it, or to object. Email hello@prillo.example. We reply within a month.
If you’re unhappy with how we handle it, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
We only use the cookies that keep you signed in. See Cookies.